Return and Refund Policy

All items are sent as soon as possible and every effort is made to ensure that your order is despatched within 48 hours. Within the UK allow 5 - 7 working days for goods to be received after the date of placing your order. If you have any special requests for goods to arrive by a certain date to coincide with an anniversary or celebration, or you wish us to incorporate a note or gift-wrap the items, please contact us and we will do what ever we can to meet your needs. Time specific deliveries will incur extra Postage costs.

Russell & Windsor are dedicated to customer service. We hope you are delighted with your order, however if for any reason you are not entirely satisfied we will be happy to give an exchange to the same value or less, even if some of the product has been used, providing the original product is returned. All of our products carry a no quibble guarantee. Please return your purchases within 7 working days of delivery and enclosing proof of purchase. The postage and packing charge is non-refundable. All items returned will be credited (excluding returned postage charges) to your card.